Unimatic Information
Latest News
AOL Unimatic Sign-On Changes
October 5, 2007 - AOL has changed their login screen. This change did not affect those using web accesses to get to Unimatic. The majority of flight attendants and pilots use the web to access Unimatic, not 3rd party software.
AOL Home Unimatic Access Problems
JUN 28 - We have been receiving reports from Flight Attendants saying that they are unable to access Unimatic via the AOL home Unimatic Access.
Unimatic Upgrade: Brief Outage May 22
May 18, 2007 - ISD will perform a hardware upgrade on the Unimatic system this month, installing new, state-of-the-art technology that will result in more efficient and cost-effective system operations.
Unimatic Access Problems
December 15, 2006- Many Flight Attendants have reported difficulties connecting to Unimatic via AOL home access. The following article is designed to assist in solving this problem.
Free AOL Access Information
August 22, 2006 - We have confirmed and are pleased to report to you that effective immediately, all United Airlines Flight Attendants are eligible for Free AOL accounts. That's right, you heard that correctly: FREE.
Unimatic Connection Update
July 13, 2006 - AOL will implement a permanent fix for the Unimatic connection problems last week with the Cisco Network switch.
Proposed Free AOL Access Plan
July 10, 2006 - There has been media announcements recently issued that discuss proposed changes in the AOL service.
Unimatic Error Message Report Form
April 07, 2006 - The "ERR: UNI-AOL BUSY" message that interrupts tasks in Unimatic through an AOL connection is not a violation of our Contract, but it is unacceptable.
More News >>
Background
We have all experienced the frustrating circumstances of confronting busy messages when trying to access Unimatic from home. Recently (July 10, 2006), Flight Attendants have reported not being able to connect at all via AOL home access.
The problem is usually exacerbated towards the end of the month when open flying trade activity is at its peak, but it seems that the message can come at any time. United explains that the numerous and annoying "ERR: UNI-AOL BUSY" messages occur because of an overload and volume problem on Unimatic. In this case, it is not a problem with AOL. Regardless, as long as the system is accessible from the domicile, United is not violating our Contract. Still, we cannot accept this response to the problem as United intends to move more towards electronic communication and training. The reality is that more and more, employees are accessing work functions electronically from home. When this is beneficial for the corporation, United is more than happy to accept this fact. When it is inconvenient, however, for the employee, we don't get an acceptable response from the company.
If you are having problems with Unimatic and/or Apollo after sign-on to the system, contact the United Support Desk at 1-800-255-5801 and ask them to log your issue with a “problem ticket.” If you are having a problem completing a task such as a trip trade request, contact the crew desk, your Local Domicile, or both to input the trade for you.
Additionally, we are gathering documentation from you here to provide us with specific issues and their frequency so we have the tools to adequately address the problem with United. You will not receive a response to your feedback, but it will be cataloged to support arguments for an improved system and help us identify the problem so we can address the real issues with United. Enter a log here each time you experience technical difficulties so AFA can trend the frequency and depth of the problem for Flight Attendants.
If you would like to share a tip or suggestion, contact your Local Council.
Note: We cannot provide technical support. If you cannot connect to Unimatic or Apollo, please contact the AOL Service Center at 1-877-340-1014.
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