This page contains the United Airlines FAQ document dated March 2004. In addition, you may also review United's archived FAQs from May 2002.
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United and AOL are committed to improving your experience using AOL to access Unimatic and Apollo. This change will decrease your connection time and facilitate a more seamless connection to Unimatic and Apollo. A fter June 30th, because of a court settlement between Sun Microsystems and Microsoft, any all new users of AOL and Unimatic/Apollo would not have compatible software to connect to United . Hence, the reason for upgrading to the Sun JRE.
The minimum requirements are:
Hardware - At least a Pentium 200 computer with 64 Megs of memory, a 67 MB (megabytes) of hard drive space, CD-ROM drive and at least a 56K modem.
Software - Internet Explorer 5.5 or above, the most recent version of Sun Microsystem’s Java Runtime Environment (JRE) 1.4.2_03 installed on your computer (see Technical FAQs for how to upgrade to the Sun JRE) and Windows 98.If you need technical assistance, please call 877/340-1014 from within the United States or 703/476-0514 from outside the United States. This line is staffed 24 hours a day, seven days a week and is specifically designated for United support. You can also e-mail AOL at UnitedSupport@aol.com.
If you are having problems with any element of AOL up to the point where you see the Unimatic and Apollo screens, contact AOL customer support at 877/340-1014 from within the United States or 703/476-0514 from outside the United States. If you are having problems with Unimatic and/or Apollo after they appear on your screen (after the point of Unimatic/Apollo sign-on) contact the United Support Desk at 800/255-5801.
If you do not want to use the AOL software, you can connect using Internet Explorer 5.5 or above by typing in the URL http://airline.compuserve.com/ual/launch_mb2.asp. You will initially be prompted to enter your AOL screen name and password to access Unimatic and Apollo.
AOL 7.0 & higher.
Click “Yes” for all prompts. Check “yes” when asked “always trust software from this source?”
You will be unable to connect to Unimatic and Apollo.
Yes. In the lower left-hand corner of the current AOL Crew Channel page is an “Assistance” link. When users click on “Assistance,” there are two links at the bottom of the page that can be accessed that provide support. These two links are “UAL Guide.doc” and “UAL Guide.pdf.” You need Adobe Acrobat to access files with the .pdf extension. Download Adobe Acrobat here http://www.adobe.com/products/acrobat/readstep2.htmlUnited does not provide support for Adobe documents.
If you are using Internet Explorer 6.0, go to “Start, ” “Settings,” “Control Panel,” and “Internet Options;” click the “Security” tab; select “Default;” click on the “Privacy” tab; select “Default” and then “Advanced.” Ensure a check mark is next to “Override Automatic Cookie Handling” and the following is selected: “First-Party Cookies is Accepted,” “Third-Party Cookies is Accepted” and ensure a check mark is next to “Always Allow Session Cookies.” If you add checkmarks in the checkbox, make sure you click ‘OK’.
If you are using Internet Explorer 5.5, go to “Start,” “Settings,” “Control Panel,” “Internet Options” and click the “Security” tab. Click on “Default” and then click on “Custom Level” and scroll down to “Cookies.” Ensure that “Enable” is selected on the following: “Allow cookies that are stored on your computer and allow per-session cookies (not stored).”
No. Pop Up blockers should no longer be a problem. In testing the most popular pop up blockers with the Sun JRE, the Unimatic and Apollo terminals loaded properly.
Yes, open Internet Explorer 5.5 or higher, go to http://airline.compuserve.com/ual/launch_mb2.asp enter your screen name and password when prompted.
This will only work provided the following:
It might cause problems. If you are having connection problems, try disabling the firewall and then reconnecting. If you are unsuccessful at this point, you may need to contact your firewall vendor for additional support.
More than likely, you inadvertently checked the box during AOL installation that asks if you want to “Make AOL Your Default Browser.” To change this setting, go to “Start, ” “Settings,” “Control Panel,” and “Internet Options and -click on the Connections tab. In the box in the middle of the page, change the default to whatever ISP you want to primarily use and click the “Apply” button.
AOL will not provide technical support for Windows 95 or lower. However, you may still be able to download the Applet and continue to use AOL to access Unimatic and Apollo from home.
Yes. Make sure your cookies are enabled if you cannot access Unimatic/Apollo. Go to “Start,” “Control Panel-Network and Internet Connections” and “Internet Options.” Click the “Security” tab; then click on “Default.” Click the “Privacy” tab; click on “Default;” click on “Advanced.” Ensure there is a check mark is next to “Override Automatic Cookie Handling” and that the following is selected: “First-Party Cookies is Accepted,” “Third-Party Cookies is Accepted” and ensure a check mark is next to “Always Allow Session Cookies.”
Please note that you may be asked to restart your computer to complete installation of the Sun JRE. If asked, please do so.
A: Yes, as long as your Mac supports OS X.
System Requirements
In order to use a Macintosh computer with AOL to access Unimatic and Apollo, you must be using OS X. Mac OS versions8.x or 9.x are not supported.
All Mac users must have at least 64MB of RAM to run Sun Microsystems Java applications. More RAM will improve the performance of your access to Unimatic/Apollo.
For Mac OS version 10.2.6 users, Sun Java Runtime Environment 1.4.1 is required. Obtain Java 1.4.1 for Mac >>
For Mac OS version 10.3.1 and above, Sun Java Runtime Environment 1.4.2 is required. Use the following link for the update for Sun JRE 1.4.2:
http://www.apple.com/macosx/features/java/
For Mac OS X users, you must have Internet Explorer (IE) 5.2.3 or higher for the Mac installed. You may download it at this Web address: http://www.microsoft.com/mac/products/ie/ie_default.asp.
These versions of the Mac OS are not supported by United/AOL but you could install Apple's Mac Runtime for Java (MRJ) version 2.2.3 or higher and use the URL http://airline.compuserve.com/ual/launch_mb2.asp in your browser (IE) address field to get access to Unimatic/Apollo. To obtain the latest version of the Apple MRJ (2.2.5), download the file at http://developer.apple.com/java/classic.html. Bear in mind that this procedure is not supported and is provided as a helpful hint only to get connected to Unimatic/Apollo.
You must CONFIGURE IEas follows: START IE. CLICK “Edit” on the pull-down menu at the top of IE, and then SELECT “Preferences.” CLICK on “Java” on the left-hand side. In the “Java Options” box, make sure there is a check in the box next to “Enable Java (Apple MRJ),” “Log Java output” and “Log Java Exceptions.” You may, but are not required to, check “Alert on exception.” In the “Security Options” section, make sure “Network Access” is listed as “Unrestricted Access.” CLICK “OK” to close the dialog box.
You must have the AOL client installed on your Mac.
How to Report the Problems
If you encounter problems while trying to use Unimatic or Apollo, send an email to: UnitedSupport@aol.com.
Please describe the problem/symptoms/experiences in as much detail as possible. Include the date, time and your time zone (or location) so AOL can match against our system error logs. Reference the steps given above, tell us the last successful step, and then what happened after that. Then tell us how your experience differed from the description offered in the steps listed above.
Please also send a copy of your Java console log. This file is called "Java Message Log" and can be found in the folder where you installed Internet Explorer. If you have trouble locating this file, you can find it with the Finder or Sherlock.
Open Internet Explorer, and enter the following web address: http://airline.compuserve.com/ual/launch_mb2.asp in the browser address bar. An applet will take several minutes to load, but will stay on the computer until you shut it down.
You can now use the print function built into the Unimatic and Apollo terminal windows for printing. To use this feature, click on ‘Print’ from within the terminal window. Behind your terminal window, a new window will open with the screen capture that you want to print. You can continue to add other screens to this window or you can print from that window immediately by clicking on ‘Print'.
Yes. Reference materials are available on the AOL Employee Channel. For additional help, contact unitedsupport@aol.com or 877/340-1014.
There has been information on Front Page News, in Onboard Updates, NewsReal, under ‘Important News’ on the Onboard home page on Skynet and the United Airlines Channel on AOL.