Free AOL Access Plan
We have confirmed and are pleased to report to you that effective immediately, all United Airlines Flight Attendants with U.S. addresses are eligible for Free AOL accounts. That's right, you heard that correctly: FREE.
This means that if you are paying $9.99 to $24.90 a month for AOL access to Unimatic and Apollo, you will now receive this service for free if you are a broadband user or if you have another non-AOL dial-up internet service provider.
While this is very exciting news in that many Flight Attendants can now make the switch over to the free AOL accounts, please also remember the
following: if you do begin using the free AOL account, you will no longer be able to use AOL Crew technical telephone support. In other words, if there is a connection problem or any other technical reason you are unable to access the Unimatic terminal window with your chosen broadband or other dial-up provider, you will not be able to utilize any AOL technical assistance. Update: If a Flight Attendant wants to use technical telephone support and customer service, they have another payment plan that they can choose with AOL that is $4.95 per month. You must agree to a contract for one year. The number for this is 800-605-4297.
Call Member Services at 1-800-984-6207 and select the Billing Option when prompted. AOL will assist you in changing the account.
Important Update: If you do not have a prior AOL Unimatic account prior to making this switch you must to the Member Profile page and register your new account with United. To get to this page, make sure you use your new AOL screenname sign on.
If you don't do this first, you may receive the error below when they try and connect to Unimatic using a new AOL screenname:
IMPORTANT If you do not have a prior AOL Unimatic account prior to making this switch you must to the Member Profile page and register your new account with United.
How to switch to the free AOL account
(from your existing paid account)
- Phone 1-800-984-6207 and them that you want to "switch your current AOL account (that you are paying a monthly fee for) over to the new free AOL plan." REMEMBER: YOU MUST ALREADY HAVE AN AOL UNIMATIC ACCOUNT IN ORDER TO DO THIS.
- You will need to provide them with the last four digits of the credit card currently being billed, as well as your billing address.
- They will then make the switch for you. The change is immediate.
- You're all done. You can then access Unimatic/Apollo via any of the methods below:
-
The 'Access Unimatic' link in the Unimatic Help Center and on the 'Useful Web Sites' page.
- Via other 3rd party F/A web sites
Other Important Points
- No more technical support. If you are unable to connect to Unimatic because of any technical problem, you will be unable to contact AOL crew support. Update: If a Flight Attendant wants to use technical telephone support and customer service, they have another payment plan that they can choose with AOL that is $4.95 per month. You must agree to a contract for one year. The number for this is 800-605-4297.
- You will need an alternate way to connect to the internet. Remember, you can't use the AOL software to dial out on your computer. You will need to connect via an alternate dial-up provider or broadband (high speed) connection.
- Bid Packages. Since many Flight Attendants are accustomed to obtaining their bids via the AOL Crew Channel, after they switch to the free AOL plan, they will need to either get them from SkyNet or visit the following external link to download the bids from the AOL Crew Channel: http://airline.compuserve.com/ual/attendant.asp
- You must have a U.S. address to be eligible for a free account through AOL.
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