MEC Benefits Committee
In preparation for the implementation of the new system that will replace PeopleSoft, certain items and processes are transitioning away from Flying Together/PeopleSoft to the new platform that will be known as Workday.
Effective January 1, 2026, there is a new process for filing a Long Term Disability (LTD) claim that will immediately impact Flight Attendants. This will replace the former process of accessing from My Info/Managers’ Toolbox the File an LTD claim tile once used to initiate claims. While this claim tile has been removed, it is anticipated the company will be introducing a new temporary tile to remind employees of the change and to point them to when information on this new process can be found. In the interim, the following is an overview of the new process for the Long Term Disability Program (LTD) - Prudential.
To initiate your LTD claim under the new process, please visit: www.prudential.com/mybenefits. Once at this web page, it is necessary to either log in or create an account. Please note: the United control number 53344.
When submitting your claim, please be prepared to provide the following information:
- The full date of your last day worked and your first day of work missed due to this condition.
- Whether the absence is work-related.
- Your expected return-to-work date, if known.
Additional information on filing an LTD claim is available on Help Hub – Article KB0037158 or Search: Long Term Disability Program (LTD) – Prudential. If you have additional questions, contact the United Benefits Center at 800-651-1007.
