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Reserve Availability List FAQs

System List Track Updates

FAQs

What happened to the CCS Reserve Availability screen?

In basic terms, the system could no longer support the amount of data being stored when combined with the number of users attempting to access that data. The screen became unstable and stopped working. In short, we have reached a tipping point in our growing Flight Attendant population that the system could no longer handle.

Why did the company not anticipate this issue?

Great question. For years, AFA leadership has informed management that the aging systems they use will not be able to support the anticipated growth of our workgroup. Sadly, rather than investing in the necessary upgrades to technology that would support the day-to-day work life of Flight Attendants and provide them with necessary visibility and transparency, they have instead prioritized advancing the use of AI in ways that attempt to penalize us.

When will the screens in CCS be fixed?

The company has shared that they are currently testing a “mid-term” fix. If successful, they expect it to be deployed sometime next week. Details of a permanent solution have not been shared at this time.

Is the Reserve Preferencing system still working?

Yes. The Reserve Preferencing portal and automated assignment process, which occurs each evening, are not impacted by this issue.

Do schedulers have access to the Reserve Availability list? Are Reserves being assigned in the correct order?

Yes, schedulers have regained access to the uCrew Availability list, which populates the information presented on the CCS Reserve Availability list. Reserves are being assigned in the correct order.

Are Ready Reserve preferences being honored?

Yes. Reserves are still ordered by days of availability, TMAC, FIFO, and seniority. Ready Reserve preferences for co-terminals, maximum flying (RTF), no preference (RNP), Standby (RSB), and minimum flying (RMF) are also considered, as well as any preferences entered to volunteer to be assigned into days off (RV1/RV2).
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How will Reserves be able to see their position on the Reserve Availability List while work on a fix continues?

As described below, AFA will receive screenshots of the Reserve Availability List throughout the day for each base. These screenshots will be posted on our website.

How often will the screenshots of the Reserve Availability screen be updated?

Two (2) Availability List screenshots per base will be captured three (3) times a day, as shown below. The lists will then be compiled and sent to AFA, who will upload the files to our website. This process may take 45 minutes to 1 hour from the time the lists are captured to the time they are posted to the website.

When should we expect to see the updated lists on the website?

Two (2) versions of the Availability List will be captured and posted to the website for each base using the following schedule. Please note that time zones that include multiple bases take the longest to process. There are also occasionally technical issues that may cause delays.

8.30.25

NOTE: The above-listed times are when the lists will be captured by the company. As they are only screenshots of the list, minute by minute changes will not be captured.

It says the page has been updated. Why am I still seeing old information?

We have identified an issue impacting Members' ability to view recently updated files. Due to a feature that improves the speed at which users access various screens within our site, even in areas with limited Wi-Fi service, Members may continue to receive old data immediately following an update. To get around this issue, Members should be advised to clear their browser cache or open the website again in a "private mode" window of their browser.

What if I have issues accessing the secure area of the website?

As a reminder, our AFA website uses MemberLink account credentials. 

If you have already set up a MemberLink account:
From Member.UnitedAFA.org (used to file Local Council Worksheets and update addresses), you can use that login for the website.


If you have not yet created an account:
You will need to do so to access certain non-public areas of our website where the Reserve Availability Lists will be housed. 


If you are unsure whether you have a MemberLink account:
Search your personal email for an email from memberlink@unitedafa.org with the subject "AFA MemberLink - Confirm Your Email." 


If you did not receive an email:
It is unlikely that you have a MemberLink account. Please Click Here to register. Please check that you are entering your file number with No "U," and no leading zeros. Unfortunately, United does not share preferred names with AFA, so please use your full legal first & last name(s).


If you received an email but cannot log in: 
Please Click Here to self-reset your password. If you’re experiencing issues with registration, logging in, or entering your account, visit our support site here.