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Reserve Availability List FAQs

System List Track Updates

FAQs

Have the Reserve screens in CCS been fixed?

For the most part. As of midnight Central Time on September 5, 2025, Flight Attendants are again able to access the Reserve Availability and Reserve Assigned screens in CCS. However, some of the data shown on the Reserve Availability screen will only update once per hour, as described below.

What is working again as part of this “mid-term” fix?

Most aspects of the Reserve Availability screen will update in real-time, except the Time-Accrued (TMAC) values. These numbers will be updated once per hour. All information on the Reserve Assigned screen will be updated in real-time.

Are Ready Reserve preferences updated in real-time?

Yes. Ready Reserve preferences for co-terminals, maximum flying (RTF), no preference (RNP), Standby (RSB), and minimum flying (RMF) are all updated in real-time, as well as any preferences entered to volunteer to be assigned into days off (RV1/RV2).

Are Reserves added and removed from the list in real-time?

Yes. Assigned Reserves will be removed from the list in real-time. Reserves returning to availability (e.g., returning from Sick Leave or Standby status) will reappear on the list in real-time.

Is the Reserve Preferencing system still working?

Yes. The Reserve Preferencing portal and automated assignment process, which occurs each evening, are not impacted by this issue.

Do schedulers have access to the Reserve Availability list? Are Reserves being assigned in the correct order?

Yes, schedulers have regained access to the uCrew Availability list, which populates the information presented on the CCS Reserve Availability list. All data, including TMAC, is updated in real-time on scheduler screens. Reserves are being assigned in the correct order.

When can we expect a permanent fix?

The company has not yet determined how long it will take to implement a permanent solution. We will continue to press management until the issue is fully resolved.

What caused the CCS Reserve screens to stop working?

In basic terms, the system could no longer support the amount of data being stored when combined with the number of users attempting to access that data. The screen became unstable and stopped working. In short, we have reached a tipping point in our growing Flight Attendant population that the system could no longer handle.

What happens if the Reserve screens in CCS stop working again?

We’re ready just in case. In response to the mid-term fix, the Availability List pages on our website will no longer be visible. However, they will remain available for us to reactivate quickly and resume our previous process if there are further disruptions.

Why did the company not anticipate this issue?

Great question. For years, AFA leadership has informed management that the aging systems they use will not be able to support the anticipated growth of our workgroup. Sadly, rather than investing in the necessary upgrades to technology that would support the day-to-day work life of Flight Attendants and provide them with necessary visibility and transparency, they have instead prioritized advancing the use of AI in ways that attempt to penalize us.

What can be done moving forward?

Our advocacy will continue until we see meaningful progress and the investment of resources required for a more permanent technology solution. Looking beyond this most recent issue, we must ensure Flight Attendants have access to technology that is reliable and accurate, both now and long into the future.